i1m88 FAQ for Malaysia Players

Identity verification is an important security step that keeps your i1m88 account protected from unauthorised access. The process also meets international licensing requirements to confirm that members are aged 21 and above. Without verification, certain limits may be applied to your account, particularly for withdrawals to an e-wallet or bank account.

i1m88 accepts MyKad (identity card) as the primary document for Malaysian citizen members. For permanent residents or foreign nationals, a valid passport may be used. Please ensure the uploaded image is clear, not blurry, not cropped and fully readable — both the front and back of the MyKad are required.

A verification request typically occurs when you make your first withdrawal, when your cumulative transaction amount exceeds a certain threshold, or when the i1m88 security team identifies activity that requires further verification. You may also be asked to submit documents if your account information does not match your payment records.

If your application is rejected, review the reason for rejection stated in the notification. The most common causes are a blurry image, an expired document or incomplete information. Re-upload the document at a better quality, make sure the lighting is adequate and all four corners of the document are visible. Contact i1m88 support via live chat if you need further guidance.

Yes, this is a mandatory requirement. The full name you registered in your i1m88 account must match the name on your bank account, Touch 'n Go eWallet, DuitNow or any other payment method you use. A name mismatch may cause your withdrawal to be held or rejected. Make sure your name is entered accurately during registration.

The minimum deposit at i1m88 is RM20 for all payment methods — whether Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrencies such as USDT, BTC or ETH. There is no difference in the minimum limit between methods, so you can choose whichever option is most convenient for you.

Yes, i1m88 supports deposits via cryptocurrency including USDT, BTC and ETH. This makes depositing more flexible, especially for members who want to avoid conventional banking restrictions. Crypto deposits are generally processed faster depending on blockchain network confirmation. The RM20 minimum also applies to crypto methods.

Log in to your i1m88 account, select the Deposit menu and choose FPX (Online Banking) as your payment method. You will be directed to the FPX payment page where you can select your preferred bank — for example Maybank, CIMB, Public Bank or RHB. Enter the deposit amount, confirm the transaction and the funds will be credited to your i1m88 account once the payment is approved.

i1m88 does not charge a processing fee for deposits made via Touch 'n Go eWallet, DuitNow, FPX, Boost or ShopeePay. For crypto deposits, any network fee or gas fee is the responsibility of the blockchain provider and may vary depending on network conditions at the time — it is not a charge imposed by i1m88.

If your deposit has not been credited after a reasonable period, please keep proof of the transaction such as a payment receipt or screenshot. Contact the i1m88 support team via live chat or email, including the transaction reference number, amount, payment method and time of transaction. Our team will review and resolve the issue as soon as possible.

The i1m88 VIP programme has four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate — Bronze up to 0.2%, Silver up to 0.5%, Gold up to 0.8% and Platinum up to 1.0%. The higher your tier, the greater the benefits you receive each week.

Weekly cashback is calculated based on your total wagering amount during that week. The cashback rate depends on your current VIP tier — Bronze receives up to 0.2%, Silver up to 0.5%, Gold up to 0.8% and Platinum up to 1.0%. Cashback is credited periodically to your i1m88 account, giving you a consistent return regardless of your game results.

Beyond weekly cashback, i1m88 VIP members receive more personalised attention from the customer service team, priority processing for withdrawals and access to exclusive promotional offers not available to regular members. Higher tiers generally unlock more additional benefits delivered directly to eligible members.

VIP tier upgrades happen automatically when your wagering activity reaches the level set by the i1m88 system. The more frequently and actively you play — whether online slots, live casino, sports betting or live betting — the faster you move from Bronze to Silver, Gold and eventually Platinum. No separate registration is required for this VIP programme.

Visit the i1m88 site and click the registration link. Fill in the form with your full name (must match your bank account name), preferred username, password, mobile number and active email. Once the form is submitted, your account will be created and you can log in right away. Make sure you are aged 21 and above before registering, in line with i1m88's international licensing requirements.

Yes. On the i1m88 login page, click the "Forgot password?" link and enter the email address or mobile number registered to your account. Password reset instructions will be sent to you. If you do not receive the email, check your spam folder or contact i1m88 support via live chat for immediate assistance.

A username typically consists of 6–16 alphanumeric characters and cannot be changed after registration, so choose carefully. Your password must be at least 8 characters, combining uppercase letters, lowercase letters and numbers for better security. Avoid using easily guessed passwords such as your name or date of birth. Change your password regularly to keep your i1m88 account secure.

Several reasons may cause a login issue: the account may be temporarily locked after several failed attempts, your browser may be storing old information (try clearing the cache), or your internet connection may be unstable. If the problem persists, contact the i1m88 support team via 24/7 live chat with your username for immediate assistance.

Yes. If you want to permanently close your account or choose to self-exclude from the platform, contact the i1m88 support team via live chat or email. Make sure you have withdrawn all remaining funds before submitting the closure request. The request will be processed once your identity is verified. i1m88 promotes responsible gambling and respects each member's decision.

No. Each individual is only allowed to hold one account at i1m88. Registering multiple accounts using the same name, phone number or payment details is a violation of the Terms & Conditions and may result in all related accounts being suspended. If you have an issue with an existing account, contact support to resolve it rather than opening a new account.